IT Support Technician - Saturday - Tuesday

IT Support Technician (Tier 1) based at the Bethlehem, PA warehouse is a full-time, in-office role with a Saturday–Tuesday four 10-hour shift schedule. You will respond to help desk requests via tickets, email, chat, and phone; escalate complex issues to the Senior IT team; set up and remove user accounts in line with IT policies; provide technical assistance using remote desktop tools (e.g., TeamViewer); enforce security and access controls; troubleshoot networking hardware and internet connectivity; diagnose and document resolutions for hardware and software issues; ensure SLA adherence; and perform desktop and helpdesk support for workstations and related equipment. Required qualifications include a Bachelor's degree or equivalent experience, 0-2 years in Help Desk support, proficiency with Microsoft Office Suite, Windows, and MacOS, experience with remote desktop tools (RDP/TeamViewer), Google Workspaces user management, basic networking principles, and familiarity with IT security, storage, data protection, and disaster recovery practices. IT certifications (A+, Sec+, Net+, MCSA) are preferred but not required. The company culture emphasizes collaboration, data-driven decision making, partner focus, and a proactive, team-oriented mindset. Benefits include unlimited PTO, paid holidays, onsite fitness center, life insurance, casual dress code, competitive pay, health/dental/vision, and 401(k).