IT Support Technician
On-siteTulsa, Oklahoma, United States
Job Summary
Support day-to-day user incidents, requests, and executive-level users while overseeing workstation management tools and lifecycle operations. Create and modify support run books, coordinate with IT teams, and manage escalations at Tier III/IV levels. Engage with vendors to resolve issues and utilize monitoring frameworks to ensure timely service implementation. Design, plan, and coordinate IT technology implementations aligned with business growth demands. This 3-to-6-month contract in Tulsa, OK, requires a BS in Computer Science and 5+ years of technical experience including Microsoft Server, Office 365, and endpoint management.
Required Qualifications
- BS. in Computer Science or equivalent experience
- Minimum of three to five years directly related work experience
- 5 or more years of technical experience, including at least 3 years in Microsoft Server
- Office 365
- Endpoint management
- Workstation deployment
- Networking
- Must have excellent written and verbal communication skills and be able to: Read, analyze, and interpret common technical journals
- Document procedures that conform to a prescribed style and format
- Present information to management
- Strong analytical skills required
Desired Qualifications
- 2 years technical experience with multi-factor authentication
- Application support experience with Zoom, Box, Azure
- Knowledge of current workstation hardware and standards
- Certifications in MCSE
- Fundamental networking knowledge and experience
- Core fundamental and working knowledge of TCP/IP, DNS and Certificate Services
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