IT Support Technician
$60,000–$70,000 year
On-site · Kaukauna, Wisconsin, United States
Job Summary
Provide Level 2 service desk support for SMB clients via phone, email, remote and on-site assistance; mentor and support junior service desk technicians; diagnose and resolve issues across on-premise and cloud environments (Windows, Microsoft 365, Azure); manage and prioritize tickets in a Service Desk platform; document issues and resolutions; contribute to projects like onboarding tools, new workstation installations, and camera/Wi-Fi deployments; maintain and troubleshoot client LAN/WAN networks, firewalls, wireless access points, switches, and phone systems; deliver high-quality IT infrastructure support for regulated clients.
Required Qualifications
- 3+ years of experience in a service desk or technical support role (MSP experience preferred)
- Experience serving as an escalation point or technical lead
- Hands-on experience supporting SMB technical environments
- Familiarity with MSP ticketing systems and remote monitoring/management tools
- Strong understanding of TCP/IP networking, PC troubleshooting, network security, and hardware support
- Experience with Active Directory, VMware ESXi, and Hyper-V is highly desirable
- Valid driver’s license for occasional on-site client support
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.