IT Support Technician
Hybrid · Beachwood, Ohio, United States
Job Summary
IT Support Technician at Ashton Solutions in Beachwood, OH. You'll troubleshoot end-user environments, support business-critical systems, and gain hands-on experience through mentorship with senior engineers. Responsibilities include providing support for Microsoft 365 via phone/email/remote/onsite, maintaining client networks and security infrastructure (LAN/WAN, firewalls, access points, switches), troubleshooting across on-premises and cloud environments, managing and prioritizing support tickets with excellent customer service, documenting issues and resolutions, and supporting 100+ SMB clients across diverse technologies. Hybrid work schedule with growth opportunities and a strong team-first culture.
Required Qualifications
- 0–2 years hands-on PC support or IT support experience
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