IT Support Technician
$41,600–$52,000 year
On-siteEugene, Oregon, United States
Job Summary
IT Support Technician I needed to provide onsite end-user IT support within a regional healthcare environment, handling Windows workstations, printers, peripherals, and basic network issues across hospital and clinic locations. Responsibilities include troubleshooting Windows 10/11, Office apps, printers, mobile devices, deploying hardware/software, supporting moves/adds/changes, user account support, ticketing documentation, and asset management, with travel to satellite facilities as needed. Preferred qualifications include CompTIA A+ and healthcare IT experience, Active Directory, Microsoft 365 familiarity, and ticketing systems (ServiceNow, Jira, Zendesk).
Required Qualifications
- High school diploma or equivalent.
- Technical training, vocational education, military training, or entry-level IT experience.
- Working knowledge of: Windows 10 and Windows 11
- Microsoft Office applications
- Computer hardware and peripherals
- Basic networking concepts
- Strong customer service and communication skills.
- Ability to follow documented procedures and troubleshooting processes.
- Valid driver's license and reliable transportation for travel between facilities.
Desired Qualifications
- CompTIA A+ certification or equivalent knowledge.
- Prior help desk, desktop support, field technician, or customer service experience.
- Experience supporting healthcare environments is a plus.
- Familiarity with Active Directory and Microsoft 365 environments.
- Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
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