IT Support Technician
$41,600–$52,000 year
On-siteVancouver, Washington, United States
Job Summary
IT Support Technician I sought to provide onsite IT support within a regional healthcare environment, supporting end users, workstations, printers, peripherals, and common IT systems across hospital and clinic locations. Responsibilities include troubleshooting Windows desktop/laptop issues, Microsoft Office, printers, mobile devices, basic networking, hardware/software deployment, workstation moves/adds/changes, user account support, password resets, incident documentation in a ticketing system, and asset management. Travel to satellite facilities is required. Preferred qualifications include CompTIA A+ certification and experience in healthcare IT environments; familiarity with Active Directory and Microsoft 365 environments; exposure to ServiceNow, Jira, Zendesk or similar ticketing systems.
Required Qualifications
- High school diploma or equivalent.
- Technical training, vocational education, military training, or entry-level IT experience.
- Working knowledge of: Windows 10 and Windows 11
- Microsoft Office applications
- Computer hardware and peripherals
- Basic networking concepts
- Strong customer service and communication skills.
- Ability to follow documented procedures and troubleshooting processes.
- Valid driver's license and reliable transportation for travel between facilities.
Desired Qualifications
- CompTIA A+ certification or equivalent knowledge.
- Prior help desk, desktop support, field technician, or customer service experience.
- Experience supporting healthcare environments is a plus.
- Familiarity with Active Directory and Microsoft 365 environments.
- Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
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