IT Support Technician
$41,600–$52,000 year
On-siteLongview, Washington, United States
Job Summary
IT Support Technician I provides onsite IT support within a regional healthcare environment, assisting hospital and clinic personnel with Windows desktop/laptop issues, Microsoft Office applications, printers and peripherals, mobile devices, basic networking, and hardware/software deployment. Responsibilities include troubleshooting, supporting workstation moves/adds/changes, user account support and password resets, incident/documentation in the ticketing system, escalating complex issues to senior teams, maintaining asset inventory, and traveling to satellite facilities to provide onsite support in patient care and administrative settings.
Required Qualifications
- High school diploma or equivalent.
- Technical training, vocational education, military training, or entry-level IT experience.
- Working knowledge of: Windows 10 and Windows 11
- Microsoft Office applications
- Computer hardware and peripherals
- Basic networking concepts
- Strong customer service and communication skills.
- Ability to follow documented procedures and troubleshooting processes.
- Valid driver's license and reliable transportation for travel between facilities.
Desired Qualifications
- CompTIA A+ certification or equivalent knowledge.
- Prior help desk, desktop support, field technician, or customer service experience.
- Experience supporting healthcare environments is a plus.
- Familiarity with Active Directory and Microsoft 365 environments.
- Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
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