IT Support Technician
$41,600–$52,000 year
On-siteBellingham, Washington, United States
Job Summary
IT Support Technician I provides onsite technical support for hospital and clinic personnel across regional healthcare facilities, troubleshooting Windows desktop and laptop systems, Microsoft Office applications, printers and peripherals, mobile devices, and basic networking. The role installs, configures, and deploys computer hardware and software, supports workstation moves/adds/changes, assists with user account support and password resets, and documents incidents in the ticketing system while escalating complex issues to senior teams. The position involves maintaining asset inventory, delivering professional customer service in patient care and administrative environments, and traveling to satellite facilities as needed to provide onsite support. Ideal candidates are customer-focused, dependable, eager to learn, with strong communication skills and a willingness to travel between facilities. Preferred qualifications include CompTIA A+ and experience in healthcare IT environments.
Required Qualifications
- High school diploma or equivalent.
- Technical training, vocational education, military training, or entry-level IT experience.
- Working knowledge of: Windows 10 and Windows 11
- Microsoft Office applications
- Computer hardware and peripherals
- Basic networking concepts
- Strong customer service and communication skills.
- Ability to follow documented procedures and troubleshooting processes.
- Valid driver's license and reliable transportation for travel between facilities.
Desired Qualifications
- CompTIA A+ certification or equivalent knowledge.
- Prior help desk, desktop support, field technician, or customer service experience.
- Experience supporting healthcare environments is a plus.
- Familiarity with Active Directory and Microsoft 365 environments.
- Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
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