IT Support Technician
$41,600–$52,000 year
On-siteBurlington, Washington, United States
Job Summary
IT Support Technician I provides onsite IT support within a regional healthcare environment, assisting hospital and clinic personnel with Windows desktops/laptops, Office applications, printers, peripherals, mobile devices, basic networking, and hardware/software deployment. The role supports workstation moves/adds/changes, user accounts and password resets, documents incidents in a ticketing system, and escalates complex issues to senior teams. Travel to satellite facilities is required; a customer-focused approach and ability to work in fast-paced healthcare settings are essential. Preferred qualifications include CompTIA A+ and prior help desk or healthcare IT experience. The position emphasizes hands-on support, asset management, and professional collaboration with healthcare staff.
Required Qualifications
- High school diploma or equivalent.
- Technical training, vocational education, military training, or entry-level IT experience.
- Working knowledge of: Windows 10 and Windows 11
- Microsoft Office applications
- Computer hardware and peripherals
- Basic networking concepts
- Strong customer service and communication skills.
- Ability to follow documented procedures and troubleshooting processes.
- Valid driver's license and reliable transportation for travel between facilities.
Desired Qualifications
- CompTIA A+ certification or equivalent knowledge.
- Prior help desk, desktop support, field technician, or customer service experience.
- Experience supporting healthcare environments is a plus.
- Familiarity with Active Directory and Microsoft 365 environments.
- Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
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