IT Support Technician
$41,600–$52,000 year
On-siteFlorence, Oregon, United States
Job Summary
IT Support Technician I at MetroSys provides onsite IT support across hospital and clinic locations within a regional healthcare environment. Responsibilities include on-site technical support for Windows desktops/laptops, Microsoft Office, printers and peripherals, mobile devices, basic network connectivity; installing and deploying hardware/software; supporting moves/adds/changes; user account support and password resets; documenting incidents in a ticketing system; escalating complex issues to senior teams; helping with IT asset management; maintaining professional customer-focused service in patient-care settings; and travel to satellite facilities as needed. Preferred qualifications include CompTIA A+ and experience with healthcare IT environments; familiarity with Active Directory and Microsoft 365; exposure to ServiceNow/Jira/Zendesk ticketing systems.
Required Qualifications
- High school diploma or equivalent.
- Technical training, vocational education, military training, or entry-level IT experience.
- Working knowledge of: Windows 10 and Windows 11
- Microsoft Office applications
- Computer hardware and peripherals
- Basic networking concepts
- Strong customer service and communication skills.
- Ability to follow documented procedures and troubleshooting processes.
- Valid driver's license and reliable transportation for travel between facilities.
Desired Qualifications
- CompTIA A+ certification or equivalent knowledge.
- Prior help desk, desktop support, field technician, or customer service experience.
- Experience supporting healthcare environments is a plus.
- Familiarity with Active Directory and Microsoft 365 environments.
- Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
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