IT Support Technician
On-siteKansas City, Missouri, United States
Job Summary
Respond to employee requests through the IT Service Management system by troubleshooting hardware, software, printer, Microsoft 365, VPN, Wi-Fi, and account access issues. Provide friendly, professional support in person and remotely while documenting resolutions and escalating complex problems. Assist with onboarding and offboarding, including account setup, equipment deployment, password resets, and MFA assistance. Configure Windows and macOS computers, maintain IT asset inventory, and perform routine system updates. Create knowledge base articles and participate in assigned IT projects while adhering to security policies.
Required Qualifications
- High school diploma or equivalent.
- Interest in technology and helping others solve technical problems.
- Strong customer service and communication skills.
- Ability to learn new technologies quickly.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
Desired Qualifications
- Up to 2 years of help desk, customer service, or technical support experience (including internships or school experience).
- Familiarity with Windows, macOS, Microsoft 365, and basic networking concepts.
- Exposure to Active Directory, Microsoft Entra ID, Intune, or similar tools is a plus.
- CompTIA A+ or other entry-level IT certification is a plus, but not required.
- Positive attitude and willingness to learn.
- Excellent customer service skills.
- Strong problem-solving ability.
- Dependable and accountable.
- Comfortable working in a fast-paced environment.
- Passion for technology and continuous improvement.
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