IT Support Technician L1 & L2 (m/w/d)
On-site · Amsterdam, North Holland, The Netherlands
Job Summary
Provide onsite IT support for hardware, software, and network issues; install and maintain desktops, laptops, printers, and mobile devices; troubleshoot Windows OS, Microsoft 365, and enterprise apps; manage Active Directory access and security; respond to service desk tickets within SLAs; support meeting room tech and AV; perform basic network troubleshooting; document incidents and procedures; 1+ year of onsite IT support in a large enterprise; Dutch and English fluency; strong customer service mindset and proactive, independent work style.
Required Qualifications
- Onsite technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
- Manage user accounts, permissions, and access in Active Directory
- Respond to service desk tickets and ensure timely resolution within SLAs
- Support meeting room technology and AV equipment
- Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
- Document incidents, solutions, and procedures
- IT Support experience in a large enterprise environment (+400 users)
- At least 1 year of onsite support and customer care
- Spoken languages: DUTCH (fluent) AND English (fluent)
- Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
- Motivation and real desire to improve and learn
- Organized, able to work independently, pragmatic, and hands-on approach
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