IT Support Technician
On-siteFlorence, Kentucky, United States
Job Summary
Provide technical support to end-users for PC, server, hardware, or software applications and troubleshoot operating difficulties. Monitor asset inventory, verify backup daily checklists, and administer tape rotation. Serve as the point of technical escalation and create ghost images for site hardware, including MES and SAP RF Scanners. Maintain and troubleshoot site PBX, administer network hardware and file services, and document new processes. Follow ISS security policy and provide end-user training on wireless devices. Perform periodic license audits, identify and purchase hardware using the CER Process, and simulate user problems to resolve issues. Schedule is Monday-Friday 8AM-4PM with on-call support.
Required Qualifications
- Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
- Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
- Interpret a variety of instructions furnished in written, oral, diagram or schedule form
- Maintain discretion and confidentiality in all areas pertaining to the IT systems
- Understand and embrace the business and IT strategic direction
- Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor
- Comply and follow all procedures within the company security policy
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