IT Support Technician

Support Technicians provide front-line technical support to end users, troubleshoot server and network systems, and dispatch to on-site clients to troubleshoot and remediate issues. They perform repairs to software or peripheral equipment configurations, follow design or installation specifications, and escalate issues to senior staff. The role involves interacting with users, including C-Level or Executive client contacts, requiring professional verbal and written communication, occasional training of end users and new team members, and strong problem-solving, multi-tasking, planning, and customer-service skills. CJIS background checks are required for access to sensitive information. The position emphasizes teamwork and individual contribution to deliver long-term stability and high-quality tickets in a fast-paced environment, with a focus on learning and absorbing new skills.