IT Support Technician II
On-site · Philadelphia, Pennsylvania, United States
Job Summary
IT Support Technician II with a focus on Tier II/III end-user support, hardware/software/network troubleshooting, and onboarding across Windows, Mac, and cloud services. Responsibilities include building and deploying workstation images, managing user accounts (AD/Azure AD/M365), email and MFA configurations, device enrollment, IT infrastructure support (servers, networks, storage, wireless), documentation, and after-hours support. Requires a relevant associate degree (or equivalent), 3+ years of IT support for 200+ users, strong knowledge of Windows/macOS, Microsoft 365, AD/Exchange, networking (TCP/IP, DNS, DHCP, VPN), cybersecurity best practices, and ability to work independently with effective communication; OSHA 10 and US citizenship are required (certifications and travel as needed). The role is based at The Navy Yard in Philadelphia with on-site work; occasional travel may be required.
Required Qualifications
- Associate’s degree in Information Technology, Computer Science, or related field; equivalent experience and certifications may be considered
- Microsoft certification (any). Relevant certifications such as CompTIA A+, Network+, or MCP preferred
- US Citizenship required
- Minimum of 3 years of IT support experience in an environment supporting 200+ users
- Strong knowledge of Windows and Mac operating systems, Microsoft 365 applications, and common business software
- Working knowledge of Windows servers, wireless access points, CISCO Meraki, etc.
- Experience with Active Directory, Group Policy, Exchange, and Microsoft cloud technologies
- Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless networking
- Experience troubleshooting desktops, laptops, printers, mobile devices, and related hardware
- Experience imaging and deploying devices in a networked environment
- Understanding of cybersecurity best practices, including password security and multi-factor authentication
- Strong communication, customer service, organizational, and problem-solving skills
- Ability to work independently and manage multiple priorities effectively
- Ability to pass background screening
- OSHA 10 certification required upon hire (current certification preferred)
- Experience with SharePoint Online, Microsoft Teams, OneDrive, and MDM platforms preferred
- Familiarity with iOS devices, cloud systems, and basic programming concept preferred
- Advanced cybersecurity knowledge and experience with wireless networking technologies preferred
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