IT Support Technician II
$51,000–$82,000 year
On-siteIrvine, California, United States
Job Summary
Provide second-tier technical support and analysis to field engineers, troubleshooting products and modifying them to customer requirements. Test, train, and field support for designated systems while answering questions on installation, operation, and configuration. Maintain trouble logs, instruct users on computer usage, and investigate network needs to recommend software and hardware purchases. Partner with developers to reduce recurring incidents and support conferencing platforms like Zoom and Microsoft Teams. Frequent travel is required for work performed at customer sites. This role involves hands-on hardware installation, inventory management, and equipment decommissioning in office, data center, and field environments.
Required Qualifications
- High School Diploma
- 3 years of experience
- U.S. citizenship or Green Card holder
- ability to successfully pass a City of Irvine Live Scan background check
- ability to complete and pass a polygraph examination
- Excellent customer service skills
- demonstrated ability to communicate effectively with end users
- Experience providing technical support
- performing technical analysis
- Strong front-line troubleshooting skills
- basic to intermediate knowledge of networking concepts such as TCP/IP, VPN, DNS, and DHCP
- Hands-on experience installing, configuring, adapting, and enhancing technical products, software, and systems
- Proficiency in common software and hardware technologies used in enterprise environments
- Ability to work efficiently under pressure
- meet strict deadlines in a fast-paced setting
- Experience supporting conferencing platforms including Zoom and Microsoft Teams
- Proficient in supporting Microsoft technologies such as Active Directory, Azure AD, Intune, and Microsoft 365 applications
- Working knowledge of IT service management tools like ServiceNow, Jira, or similar platforms
- Must be local
- availability Monday through Friday for 8-hour workdays
- Rotating shifts
- flexibility
- Must be able to lift, carry, push, and move IT equipment weighing up to 50 pounds unassisted
- Ability to stand, walk, bend, stoop, kneel, crouch, and work in confined spaces for extended periods
- Ability to climb ladders and work above or below desk level
- manual dexterity and fine motor skills
- Ability to safely operate material handling equipment, including hand trucks and pallet jacks
Desired Qualifications
- ITIL v4 certification
- Experience supporting a public entity, large non-profit, or large corporation
- Experience working directly with C-level executives
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.