IT Support Technician II
RemoteUnited States
United StatesRemoteFull TimeMedium
Full TimeMedium
Job Summary
Provide Tier 1 support for technical inquiries via Mastercam phone, email, ticketing, and messaging applications. Troubleshoot software and hardware issues on laptops, desktops, tablets, and smartphones, then log or escalate cases as needed. Analyze user matters to identify solutions using industry best practices, communicate status updates, and document known workarounds in ticketing software. Manage asset deployment, oversee device onboarding, and act as the vendor point of contact for hardware repairs. Collaborate with the IT team on technology feedback, make hardware/software purchase recommendations, and assist with ongoing IT projects.
Required Qualifications
- Must be located in the pacific time zone
- High School Diploma
- Bachelor of Science degree in Computer Science or equivalent
- 4-5 years of relevant work experience in a technology support capacity
- Knowledge of information technology engineering methods and technologies for IT infrastructure, web, mobility, and WAN and LAN networking
- Knowledge of researching and analyzing information security technologies and processes to meet complex business needs
- Experience with Microsoft technology stack including Microsoft 365, Office, Windows, Teams, Active Directory, Intune, Entra ID and Azure
- Above average communication skills, both written and verbal
- Proven time management skills
- Well-organized, attention to detail
- Ability to multi-task
- Conflict resolution and active listening skills
Desired Qualifications
- Bachelor of Science degree in Computer Science or equivalent is preferred
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