IT Support Technician I
$44,720–$47,840 year
On-siteBoulder, Colorado, United States
Job Summary
Serve as the first point of contact for IT support requests via ticketing systems, Teams, email, and walk-ups. Triage and resolve Tier 1 issues including account access, password resets, MFA troubleshooting, printer setup, and basic Microsoft 365 questions. Assist with new-hire onboarding and offboarding tasks such as laptop imaging, account creation, license assignment, and desk setup. Support hardware lifecycle tasks including receiving, inventorying, and preparing Lenovo laptops, while escalating complex issues with clear documentation. Maintain current knowledge bases and end-user guides as you learn. This launchpad role provides foundational IT work with exposure to enterprise Microsoft 365, Intune, and Entra ID environments. A compensated on-call rotation is available to support industrial operations.
Required Qualifications
- High school diploma or equivalent
- 1+ years of work experience
- A genuine interest in technology and a desire to build a career in Information Technology
- Strong interpersonal and communication skills with the ability to explain technical concepts in a clear, patient, and approachable manner
- A customer-focused mindset with a willingness to learn, ask questions, receive feedback, and continuously develop new skills
- Basic familiarity with Windows 10/11 and general familiarity with Microsoft 365 apps (Outlook, Teams, Word, Excel)
- Ability to follow established processes, work instructions, and standard operating procedures while completing routine assignments
- Demonstrated ability to manage multiple routine tasks, stay organized, and prioritize work with guidance from team members
- Comfortable working collaboratively in a team environment while also completing assigned tasks independently
- Ability to work on-site in Boulder and Broomfield Colorado
- Ability to occasionally lift/move IT hardware such as desktops, monitors, and boxes of supplies
- Ability to occasionally lift and move computers, monitors, printers, and other IT equipment (up to 40 pounds)
- 2 + years previous Help Desk, desktop support, retail technology, or customer service experience
- Exposure to macOS in a business or educational environment
- Familiarity with Microsoft Intune, Microsoft Entra ID (Azure Active Directory), Active Directory, or endpoint management tools
- Experience using an IT ticketing system such as NinjaOne, ServiceNow, Freshservice, Jira, or similar platforms
- CompTIA A+, Microsoft MS-900, Google IT Support Certificate, or other entry-level technical certification (completed or in progress)
- Exposure to basic scripting (PowerShell, Bash, or similar) with an interest in expanding technical skills
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