IT Support Technician
On-siteFrisco, Texas, United States
Job Summary
Manage Windows and macOS devices through deployment, troubleshooting, repair, and replacement while maintaining inventory and tracking assets. Administer Microsoft Intune for enrollment, compliance, and application deployment, and manage macOS devices via Addigy for software distribution and patching. Support user accounts through Microsoft Entra ID, handling onboarding, offboarding, and authentication issues including SSO and MFA. Provide daily end-user support for desktop applications and resolve hardware, networking, and connectivity problems. Develop and maintain technical documentation, support procedures, and knowledge base articles in Confluence to ensure operational consistency.
Required Qualifications
- Minimum 3 years of experience in an IT support or help desk role
- Strong experience supporting both Windows and macOS environments
- Hands-on experience with Microsoft Intune administration
- Experience managing and troubleshooting Microsoft Entra ID
- Experience with Addigy or other Apple device management platforms
- Working knowledge of Microsoft 365 applications and services
- Experience with Jira Service Management or similar platforms
- Strong documentation and knowledge management skills with the ability to create clear technical procedures, support documentation, and user guides
- Excellent verbal and written communication skills
- Excellent interpersonal, customer service, and time management skills
- Ability to explain technical concepts to both technical and non-technical users
- Strong analytical, troubleshooting, and critical-thinking skills
- Ability to prioritize multiple tasks and work independently
Desired Qualifications
- Experience with Confluence for creating, maintaining, and organizing technical documentation
- Experience with Apple Business Manager
- Knowledge of endpoint security solutions and compliance frameworks
- Microsoft Endpoint Administrator, CompTIA A+, CompTIA Network+, Apple Device Support, or similar certifications
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