IT Support Technician (Help Desk)
$52,000–$68,640 year
On-siteSanta Fe Springs, California, United States
Job Summary
Provide first-line IT support across shifts for hardware, software, accounts, shop-floor terminals, and connectivity. Manage endpoint imaging, deployment, patching, and lifecycle while ensuring 95%+ compliance with security baselines. Deliver hands-on assistance for shop-floor data-collection devices and terminals in partnership with the platform team. Handle user account and access support via the platform identity system while adhering to CMMC L2 and ITAR security policies. Minimize production and engineering downtime by meeting response and resolution SLAs across all shifts. Work onsite in Santa Fe Springs, CA, within a precision manufacturing environment supporting mission-critical aerospace and defense components.
Required Qualifications
- 2+ years in a help desk / desktop support role
- Solid Windows, Microsoft 365, and endpoint troubleshooting skills
- Strong customer-service orientation
- Ability to work on-site in Santa Fe Springs, CA
- Ability to work onsite, including hours outside of a normal working day, to meet critical deadlines
- Ability to work safely in a manufacturing environment, including walking the production floor, climbing stairs or ladders, occasionally lifting up to 25 pounds, and wearing required personal protective equipment (PPE)
- This position requires the use of information or access to hardware subject to the International Traffic in Arms Regulations (ITAR)
- All applicants must be U.S. persons as defined by ITAR
- Able to obtain and maintain a U.S. security clearance
Desired Qualifications
- Experience in a manufacturing, aerospace, or regulated environment
- Familiarity with Microsoft GCC High, Intune, or Active Directory/Entra
- Exposure to shop-floor / MES data-collection systems
- CompTIA A+ or similar certification
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