IT Support Technician (f/m/d)
On-siteSão Paulo, São Paulo, Brazil
Job Summary
Provide first-line support and resolve common second-line issues, escalating complex incidents to specialist teams within defined SLAs. Install, configure, and maintain laptops, mobile devices, printers, and meeting room technology for on-site and remote users. Support onboarding and offboarding processes by preparing and collecting equipment, while assisting with IT asset tracking and inventory updates. Troubleshoot technical issues across Windows and macOS operating systems and common hardware peripherals. Manage user accounts, permissions, and access requests for Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive. Log and prioritize support requests using ITSM tools such as Jira.
Required Qualifications
- Previous experience in an IT Support, Service Desk, or Desktop Support role
- Troubleshooting skills across Windows and macOS operating systems
- Experience supporting Microsoft 365 applications and collaboration tools, including Outlook, Teams, SharePoint, and OneDrive
- Experience using IT Service Management (ITSM) tools
- Must be able to lift 50 lbs
Desired Qualifications
- Experience in a multi-site or international environment
- Experience using ITSM tools, preferably Jira
- Support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and other collaboration tools
- Manage user accounts, permissions, and access requests using identity and access management tools
- Completion of relevant technical training and certifications
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