IT Support Technician
On-siteMoreno, California, United States or Moreno, Buenos Aires, Argentine Republic
Job Summary
Provide first and second-line IT support for internal users and contractors by installing, configuring, and troubleshooting laptops, workstations, printers, and mobile devices. Administer Windows, macOS, and Linux operating systems while managing user accounts across Okta, Azure AD, and Office 365. Execute physical network tasks including patching, cabling, and server equipment maintenance in data centers. Maintain IT asset inventory, manage logistics between locations, and fulfill user requests according to established SLAs. Resolve security issues in coordination with facility and security teams while ensuring service availability. This role supports Evolution's global online entertainment products from our Riga office, with positions open for candidates in Moreno, Argentina.
Required Qualifications
- Secondary (higher, special etc.) education
- At least 2 year experience in supporting user IT devices hardware and software
- Excellent fluent written and spoken Spanish and English
- Good communication and presentation skills
- Ability to create structured documentation
- Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions
- Fundamental IT skills – hardware, OS, applications, networking, security
- Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software
- Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services
- Fundamental knowledge of IT procedures and security principles
Desired Qualifications
- Certifications on IT systems administration/support preferred
- Enterprise employment experience preferred
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