IT Support Technician
On-siteAriana, Emilia-Romagna, Italian Republic
Job Summary
Provide first- and second-line IT support to employees, resolving hardware, software, operating system, connectivity, and peripheral issues. Maintain office IT equipment and accurate records of assigned hardware and IT assets. Troubleshoot LAN, internet, Wi-Fi, and IP connectivity issues, identifying faults as local, network-related, or centrally managed. Log, prioritize, track, and resolve IT support requests through the company ticketing system. Work closely with the UK-based IT Manager and central IT team for remote troubleshooting, system permissions, and infrastructure changes. Support user onboarding, offboarding, and workstation setup, including Microsoft 365, Active Directory, and Entra ID-related issues. Assist with approved testing software deployment and provide basic IT security support for MFA, passwords, and endpoint protection. This full-time on-site role in our El Ghazala offices supports game-testing teams and delivers reliable products for leading game studios.
Required Qualifications
- Bachelor's degree in IT
- Previous experience in IT support, helpdesk, desktop support, technical support, or a similar role
- Experience with Windows operating systems, server and workstation troubleshooting
- Good understanding of computer hardware and peripherals
- Basic to intermediate understanding of networking concepts including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and IP addressing
- Experience diagnosing hardware, software, and connectivity problems
- Ability to install and configure software and workplace equipment
- Experience working with ticketing or IT service management systems
- Ability to document incidents and technical solutions clearly
- Good working level of English communication
- Full-time on-site role in our offices in El Ghazela, Ariana
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.