IT Support Technician
On-siteSan Juan, San Juan, Puerto Rico or San Juan, Texas, United States
Job Summary
Set up and install PCs and monitors for end users, performing swaps that include imaging, setup, data transfer, and desk configuration. Troubleshoot hardware and software issues for computers and office technology, providing guidance both in person and remotely. Collaborate with support groups to restore service, set up video conference and internet collaboration meetings, and document all issues to ensure timely resolution. Utilize ticketing and task management tools while assisting the Helpdesk team with companywide internal support. This onsite role requires bilingual communication skills, regular attendance in San Juan with occasional travel to Mayaguez, and the ability to lift up to 40 pounds.
Required Qualifications
- 2 years of experience working with PC hardware and software
- Proficient in desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office
- Capable of basic troubleshooting of general applications
- Ability to maintain regular attendance and timeliness
- Ability to adhere to established guidelines, stay organized and complete tasks efficiently
- Self-driven, able to multitask, manage time effectively, and work well within a team or independently
- Capable of lifting and carrying up to 40 pounds (e.g. computer, monitor, miscellaneous. equipment etc.)
- Must be able to work onsite at customers regional office in San Juan and occasional travel to the Mayaguez office
Desired Qualifications
- Familiarity of Video Conferencing and Collaboration Systems is advantageous
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