IT Support Technician
On-siteSan Juan, San Juan, Puerto Rico or San Juan, Texas, United States
Job Summary
Set up and install PCs and monitors, perform PC swaps including imaging and data transfer, and troubleshoot hardware and software issues for end users onsite and remotely. Collaborate with support groups to restore service, set up video conference and internet collaboration meetings, and utilize ticketing tools to document and track issues for timely resolution. Assist the Helpdesk team with companywide internal employee support while maintaining regular attendance and adhering to established guidelines. This bilingual role supports mission-critical systems at Column Technical Services' San Juan and Mayaguez offices.
Required Qualifications
- 2 years of experience working with PC hardware and software
- Proficient in desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office
- Capable of basic troubleshooting of general applications
- Strong verbal communication and customer service abilities
- Ability to maintain regular attendance and timeliness
- Ability to adhere to established guidelines, stay organized and complete tasks efficiently
- Self-driven, able to multitask, manage time effectively, and work well within a team or independently
- Capable of lifting and carrying up to 40 pounds (e.g. computer, monitor, miscellaneous. equipment etc.)
- Must be able to work onsite at customers regional office in San Juan and occasional travel to the Mayaguez office
Desired Qualifications
- Familiarity of Video Conferencing and Collaboration Systems is advantageous
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