IT Support Technician

Provide first-line technical support to internal users, troubleshooting hardware and software issues via phone, email, and in-person visits. Diagnose and resolve network connectivity problems, manage user accounts, and perform basic system maintenance on desktops and laptops. Respond to service requests within standard SLAs and document all interactions in the ticketing system. Work full-time hours in Centennial, CO, with on-call rotation for critical incidents. This role supports the organization's IT infrastructure and ensures minimal downtime for daily operations.