IT Support Technician

Respond to help desk tickets and resolve hardware, software, and network issues for internal users. Perform system diagnostics, install updates, and manage user accounts within the Active Directory environment. Maintain inventory of IT assets and document incident resolutions in the ticketing system. Complete on-call rotations during evenings and weekends to address critical outages. This role supports the IT operations team at a mid-sized technology firm in the San Francisco Bay Area.