IT Support Technician
On-siteMexico City, Mexico City, Mexico
Job Summary
Provide onsite technical support for incidents, service requests, and workplace technology needs across supported business units. Manage the IT asset lifecycle, including installation, relocation, configuration, upgrades, and decommissioning of devices and equipment. Troubleshoot end-user devices, printers, collaboration technologies, LAN connectivity, and local infrastructure issues while delivering high-quality support for VIP users. Coordinate local technology projects, hardware and software upgrades, and procurement activities in line with company processes. Promote and follow cyber security standards, IT service management practices, and business continuity requirements. This role supports the global technology environment of an integrated logistics company operating in 130 countries.
Required Qualifications
- 3+ years of IT support experience within a large and preferably global organization
- Strong experience supporting end-user computing environments, workplace technologies, and onsite infrastructure
- Working knowledge of Microsoft Windows
- Working knowledge of Microsoft 365
- Working knowledge of Active Directory
- Working knowledge of file and print services
- Working knowledge of device troubleshooting
- Experience supporting collaboration technologies
- Experience supporting video conferencing solutions
- Experience supporting communication platforms
- Understanding of server and network troubleshooting
- Understanding of asset management
- Understanding of IT service delivery principles
- Excellent communication skills
- Customer service skills
- Stakeholder management skills
- Experience supporting VIP users
- Strong sense of ownership
- Initiative
- Analytical thinking
- Attention to detail
- Ability to work collaboratively in a fast-paced environment
Desired Qualifications
- ITIL knowledge
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.