IT Support Technician
$62,400–$76,960 year
On-siteEl Dorado Hills, California, United States
Job Summary
Provide first and second-level technical support to approximately 180 employees by troubleshooting desktop and laptop issues, resolving hardware, software, network, and application problems, and installing, configuring, and maintaining PCs, printers, mobile devices, and peripherals. Document all issues and resolutions in the help desk system while maintaining user access to business applications. Assist with cybersecurity initiatives, Windows updates, patches, and endpoint protection, and participate in IT projects including PC refreshes, network upgrades, server migrations, and process automation. Manage software licensing, prepare and deploy computers, and maintain IT inventory. This role supports a team of over 175 skilled professionals within a 150,000 sq. ft. aerospace manufacturing facility serving major OEMs.
Required Qualifications
- Associates in Information Technology or equivalent experience
- Excellent verbal and written communication
- Ability to prioritize multiple tasks independently
- Familiarity with supporting Windows 10/11
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and Microsoft 365
- Ability to lift up to 40 pounds, crawl under desks, and be server rooms as necessary
- 3 years in IT support
Desired Qualifications
- Experience with Hyper-V manager, PowerShell, SQL Server, SharePoint, JobBOSS , and /or remote support tools
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