IT Support Tech - Tier 1/2: Windows / AD / PoS
$56,160–$62,400 year
On-siteAgoura Hills, California, United States
Job Summary
Solve technical issues using methodical troubleshooting and facilitate repairs through existing partners. Perform hands-on and hands-off fixes, including installing and upgrading software, configuring systems, and conducting preventative maintenance on workstations, laptops, printers, and Point of Sale terminals. Coordinate warranty repairs with approved vendors, setup new user domain accounts and mailboxes, and image new workstations. Record and track the problem-solving process for each request, entering troubleshooting steps into the solutions database. This Tier 1/2 role supports restaurant and bakery locations onsite in Calabasas, CA, three days per week as a 3-6 month contract-to-hire opportunity with potential full-time conversion.
Required Qualifications
- Some college and/or equivalent technical school and trainings
- 2+ years of experience on an IT Service/Help desk
- 2+ years of experience with Windows 7 & 10
- 2+ years of MS Office Tools experience and troubleshooting skills (e.g. Excel)
- 2+ years of experience with Active Directory and group policy
- Experience with basic networking principle
- Knowledge of basic computer hardware, including desktop PCs, laptops, networking equipment, wireless access points, printers, and Point of Sale terminals
- Location: This role requires working onsite in Calabasas, CA, three days per week
Desired Qualifications
- Experience with CRM tool (e.g. Ivante Service Manager, Heat)
- A+, Network +, HDI, MCSE training and designations
- Experience with Point of Sale and Restaurant Applications (e.g., PosiTouch, QSR)
- Experience with a systems lifecycle management tool (e.g., LANDesk)
- Knowledge of basic scripting, including PowerShell, VB Script, and DOS batch files
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