IT Support Tech 1
$50,000–$60,000 year
On-site · Hillsboro, Oregon, United States
Job Summary
Omega Morgan seeks an IT Support Technician I to be the first point of contact for employees experiencing technical issues. The role supports Microsoft 365, Active Directory, endpoints, networking, onboarding/offboarding, and helpdesk operations. Key duties include acting as the initial responder to IT tickets via FreshService, logging and prioritizing requests, providing Tier 1 administration for Microsoft 365 services (Outlook, Exchange Online, SharePoint, Teams, OneDrive), handling onboarding/offboarding activities (account provisioning, licensing, permissions, device setup), performing password/MFA resets and account lockouts, modifying share permissions, assisting with basic Group Policy troubleshooting, supporting basic server-side troubleshooting, troubleshooting Outlook/Teams/VPN/Wi‐Fi/printers/browsers/endpoint devices, supporting software installations and licensing, and contributing to cloud tool adoption including AI/ChatGPT-related user assistance. Communication of issue status and timelines to users and management is required. Benefits include health, 401(k) matching, vision, dental, life, disability insurance, paid holidays, and PTO.
Required Qualifications
- 1+ years of experience in a helpdesk, desktop support, or IT support role
- Hands-on familiarity with Windows 10/11 in a corporate environment
- Working knowledge of Microsoft 365 including Outlook, Exchange Online, Teams, and SharePoint
- Experience with Active Directory user/group management and account provisioning
- Basic familiarity with Group Policy administration and Windows Server environments
- Experience with VPN software and endpoint troubleshooting preferred
- Relevant certifications such as A+, Network+, or Microsoft certifications preferred
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