IT Support Team Lead - Hardware Depot
On-siteWest Palm Beach, Florida, United States
Job Summary
Oversee inbound and outbound logistics, including on-site IT inventory management, packaging, ordering, tracking, imaging, and shipping hardware for end users. Coordinate shipping to and from the Boca office, review support tickets to determine troubleshooting depth, and inspect received shipments. Supervise daily depot activities, analyze upcoming hardware requirements across North America, and execute countermeasures for root causes. Implement lean initiatives to drive continuous improvement while ensuring employee compliance with company policies and production procedures. Manage stress in a small, fast-paced environment while lifting up to 100 pounds.
Required Qualifications
- Good teamwork skills
- Good leadership skills
- Ability to fully carry out instructions
- Ability to multitask
- Good knowledge of record keeping
- Familiarity with desktop computer troubleshooting skills
- Ability to solve problems and determine root cause of issues
- Ability to lift 50-100 pounds
- Ability to work in a small, fast-paced environment
- Effective handling of multiple critical client support situations
- Ability to effectively communicate with senior management
- Strong attention to detail
- Ability to adapt to change
- Ability to manage stress appropriately
Desired Qualifications
- Experience in leading a team in a warehouse/assembly environment
- Microsoft Certified
- other technical certification
- Associates degree in MIS/Computer Science
- equivalent experience
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