IT Support & Systems Specialist

Provide prompt, hands-on technical support to employees at headquarters and car wash locations by diagnosing and resolving hardware, software, network, and connectivity issues. Serve as the primary point of contact with the enterprise-wide POS provider, coordinating installations, upgrades, troubleshooting, and remote or on-site vendor support. Install, configure, and maintain computers, printers, servers, tablets, networking equipment, routers, switches, firewalls, and wireless infrastructure. Perform routine system maintenance, including software updates, backups, security patches, and equipment inspections. Help plan and implement new hardware, software, and technology upgrades across multiple locations while working closely with the outside IT partner to maintain cybersecurity standards and PCI compliance. Coordinate PCI scans, reporting, remediation, and required follow-up. Maintain accurate documentation of equipment, system configurations, procedures, vendor information, and troubleshooting steps. Train and guide employees on the proper and secure use of company technology. Prioritize technology issues based on their impact on customers and site operations. Provide occasional after-hours or weekend support when urgent technology issues affect business operations.