IT Support Specialist
HybridSan José, San José, Costa Rica
Job Summary
Provide day-to-day technical support to office and remote users, troubleshooting laptops, Zoom setups, and workspace tools. Manage laptop inventory, prepare hardware for new hires, and conduct training sessions on technology investments. Facilitate office access and badging, maintain office supplies and equipment, and coordinate with facilities vendors. Support the site services team internally and assist leadership with enterprise security posture and new technical solution testing. Work with leadership on hardware and software plans for Costa Rica. Participate in on-call duties as needed. This role requires at least four days per week in the San José office.
Required Qualifications
- 3+ years of hands-on IT support experience
- 3+ years supporting macOS and Windows devices
- Fluency in English
- Proven experience as an IT Support Specialist or similar role
- Experience supporting a large heterogeneous SaaS environment such as Okta, Google Workspace, Salesforce and Kandji/Iru
- Experience in troubleshooting technical issues and solving in both on-site and remote environments
- Excellent communication skills
- Ability to work independently with urgency and collaboratively within a team
- A strong desire to learn
- Ability to lift or carry desktop computers up to 25 lb
- Bachelor's degree in Information Technology, Computer Science or related field
- Presence in the office at least four days per week
Desired Qualifications
- Familiarity with security best practices and compliance standards
- Exposure to collaboration hardware and software including Zoom and Neat.io
- Experience with Active Directory and networking concepts
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