IT Support Specialist
On-siteBhopal, Madhya Pradesh, India
Job Summary
Provide day-to-day technical support for restaurant chains across the UAE, UK, and Australia by troubleshooting EPOS systems like Toast, Syrve, and Micros Simphony. Respond to client requests via email, calls, and remote tools while validating operational reports and investigating data discrepancies. Troubleshoot integrations, API connectivity, and Microsoft 365 applications including Outlook, Teams, and Excel. Configure and maintain IT assets for employees and collaborate with internal Product and Development teams to resolve complex issues. Document findings and contribute to process improvements while participating in rotational shifts and week-offs to cover multiple time zones.
Required Qualifications
- Bachelor's degree (preferred in IT, Computer Science, or a related field)
- 2–4 years of relevant IT/Product Support experience
- Proficiency in Microsoft Excel, including advanced functions such as Pivot Tables, VLOOKUP/XLOOKUP, data validation, filtering, reporting, and basic formulas for data analysis and troubleshooting
- Strong experience with EPOS systems (Toast, Syrve, Micros Simphony)
- Excellent verbal and written communication skills
- Ability to support clients across different regions and time zones (UAE, UK, and Australia)
- Strong troubleshooting experience with Microsoft 365
- Experience with hardware/software provisioning and endpoint support
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to work in rotational shifts and rotational week-offs based on business requirements
Desired Qualifications
- Experience in troubleshooting integrations, APIs, or SaaS applications is preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.