IT Support Specialist
Remote · Gurugram, Haryana, India
Job Summary
Primary on-site IT contact for all onsite workers, resolving Level 1 hardware, software, and connectivity issues quickly and professionally. Provide support across enterprise on-premise and cloud systems including Office 365, SharePoint Online, Microsoft Teams, Citrix ShareFile, Okta, and related platforms. Troubleshoot Windows and Mac laptops/desktops, browser-based applications, peripheral devices, and common login/access issues. Own hardware procurement, provisioning, and operational coordination to ensure seamless IT support coverage for the Santa Clara onsite team while coordinating with global time zones. Remote support from India during US shift (IST 8:30 PM–5:30 AM) with night shift allowances.
Required Qualifications
- Bachelor's degree or equivalent work experience in Computer Science or IT/IS
- 3+ years IT support or systems administration experience in a professional office environment
- Proficiency with Windows and Mac OS troubleshooting
- Experience with browser-based applications and enterprise SaaS platforms (Office 365, SharePoint Online, Microsoft Teams, Citrix ShareFile, Okta, Zendesk, Workday, JIRA, Confluence)
- Microsoft Azure Active Directory user and device administration
- Microsoft Intune and Endpoint management experience
- Experience with hardware procurement and provisioning including vendor coordination, asset tracking, device configuration, and software license management
- Familiarity with NTFS file and folder security permissions, share permissions, security groups, and Microsoft 365 groups
- Understanding of network technologies (DHCP, DNS, VPN, NAT) and hands-on IP configuration and network patching
- Proven ability to resolve issues quickly, manage multiple requests, and prioritize in a fast-paced environment
- Excellent interpersonal and written/verbal English communication skills
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