IT Support Specialist
On-siteSan Diego, California, United States
Job Summary
Provide first-line technical support to end-users by troubleshooting hardware, software, and network issues within a Windows and VMware environment. Log, track, and manage service requests using the help desk ticketing system while maintaining accurate documentation of solutions and procedures. Assist with Windows OS installation and configuration, resolve basic network connectivity problems, and escalate complex incidents to higher-level specialists. Deliver exceptional customer service across multiple sites in San Diego, requiring mobility to address both virtual and in-person needs. Prioritize projects from the helpdesk queue to meet deadlines.
Required Qualifications
- High school diploma
- 1 year experience with Windows/Office and basic Network Troubleshooting or equivalent training
- Strong communication skills
- Customer-focused attitude
- basic knowledge of Windows OS
- VMware
- networking principles
- Prior experience in a help desk role is preferred
- comfortable being mobile
Desired Qualifications
- Network+ preferred, but not required
- Virtualization at a basic level preferred, but not required
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