IT Support Specialist
$80,000–$80,000 year
On-siteMcLean, Virginia, United States
McLean, Virginia, United StatesOn-siteFull Time$80,000–$80,000 year
Full Time
Job Summary
Resolve escalated Tier 1 service desk tickets for end users across branch locations and remote sites. Troubleshoot hardware, software, network, and application issues while managing printers, scanners, and peripherals. Administer Citrix Virtual Apps, Microsoft 365, and Azure AD environments, including mailbox permissions, MFA, and device enrollment. Monitor disk space, endpoint compliance, and security alerts, then deploy patches and maintain asset inventory within the CMDB. Support onboarding and offboarding processes while adhering to established policies and SLAs.
Required Qualifications
- Bachelor's Degree in Information Technology or related field
- Five or more years of experience in IT Field in corporate environment
- Must have technical proficiencies in the following platforms: Citrix virtual desktop environments, Windows Server 2008, 2010, Exchange Server 2010, VoIP telephone systems
- Must be familiar with and have experience in PC and Peripheral installation and repairs
- Must know Active Directory and Group Policies and be familiar with Citrix virtual desktop environments
- Thorough understanding of building systems
- Knowledge of Microsoft Office applications, Office 365, Remote Desktop, Ethernet, Adobe and Acrobat
- Good Interpersonal skills
- An ability to prioritize multiple tasks
- Ability to work independently
- Excellent communications skills both written and verbal
- Must rely on experience and judgment to plan and accomplish goals
- Proficiency in MS Office (Word and Excel)
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