IT Support Specialist
On-siteWalton, Kentucky, United States
Walton, Kentucky, United StatesOn-siteFull Time
Full Time
Job Summary
Maintain the organization's computer networks by installing and configuring hardware, software, systems, printers, and scanners. Troubleshoot system and network problems, diagnosing and solving hardware or software faults while prioritizing and managing many open cases at one time. Respond quickly to computer security issues and service requests, setting up accounts for new users and handling password or termination issues. Repair and replace equipment as necessary, test new technology, and ensure compliance with all company policies and procedures.
Required Qualifications
- Excellent verbal and written communication skills, including ability to effectively communicate w employees
- Experience with industry-related applications, including: VMware, Citrix, Cisco, Microsoft Server, Crowdstrike, Mimecast, Active Directory
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- High school diploma or GED required
- 3+ years of IT support experience required
- Must be able to lift and carry up to 50 lbs
- Must be able to talk, listen and speak clearly on telephone
Desired Qualifications
- Bachelor's degree preferred
- Experience with industry-related applications, including: VMware, Citrix, Cisco, Microsoft Server, Crowdstrike, Mimecast, Active Directory, Veeam preferred, but not required
- Knowledge of the following software would be helpful: Crystal Reports, SQL, Procede Software, ZOHO CRM, DTNA Dealership products
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