IT Support Specialist
$81,000–$98,000 year
On-siteWashington, United States
Job Summary
Respond to user inquiries via phone, email, or ticketing system while diagnosing and resolving hardware, software, and network problems. Install, configure, and maintain desktops, laptops, and peripherals, then manage user accounts, permissions, and access in Active Directory. Perform routine system updates, patches, and security checks, documenting all issues and solutions in the knowledge base. Assist with onboarding and setup of new employees' IT equipment, escalating complex issues as needed. Provide prompt, personalized technical assistance to executive leadership for hardware, software, mobile devices, conferencing, and productivity tools.
Required Qualifications
- Proficiency in troubleshooting hardware, software, and network issues across Windows and macOS environments
- Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration
- Experience with Active Directory for user account management and group policies
- Familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools)
- Ability to use remote support tools and ticketing systems (e.g., ServiceNow, Zendesk)
- Knowledge of basic cybersecurity practices, including endpoint protection and patch management
- Excellent problem-solving skills and ability to document technical solutions clearly
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