IT Support Specialist
On-siteOrlando, Florida, United States
Job Summary
Deliver tier 1 support for users across Windows 11, macOS, and Microsoft Office 365 platforms by diagnosing and resolving hardware and desktop software issues. Provide on-site and remote troubleshooting for workstations, applications, and network connectivity while configuring, installing, and maintaining Dell, Microsoft Surface, and Apple systems. Administer Active Directory, deploy user workstations, and manage VOIP phone systems. Document all support tickets in the department's helpdesk system and maintain technical documentation for processes and newly implemented technologies. Participate in after-hours and on-call support rotations as needed. This full-time, in-office role requires Monday through Friday attendance with a valid driver's license for local travel.
Required Qualifications
- Associate degree or equivalent experience
- 1–3 years of help desk or desktop support experience
- Hands-on experience supporting Windows and Apple desktop systems
- Experience with ticketing systems and remote support tools (RMM/MDM)
- Proficient with supporting Microsoft 365 applications (Teams, SharePoint, OneDrive, Outlook)
- Strong working knowledge of LAN/WAN environments, TCP/IP, VLANs, wireless networking, and VoIP technologies
- Familiarity with IT security principles, including endpoint protection and user access control
- Valid driver's license and reliable transportation for travel to local office locations
- Ability to sit for extended periods while working at a computer
- Must be able to lift and move equipment weighing up to 50 pounds
- Ability to follow verbal and written instructions and complete tasks with minimal supervision
- This is a full-time, in-office position requiring on-premises work Monday through Friday; remote work is not available
- The position also includes participation in after-hours response for critical issues as needed
Desired Qualifications
- Bachelor's degree in Information Technology or related field preferred
- CompTIA A+ and Network+ certifications preferred
- Experience supporting point-of-sales (POS) systems is a plus
- Strong organizational and problem-solving skills with a customer-first attitude
- Excellent verbal and written communication skills; ability to communicate effectively with non-technical users
- Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment
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