IT Support Specialist
$72,000–$90,000 year
On-siteMelbourne, Victoria, Australia
Melbourne, Victoria, AustraliaOn-siteFull Time$72,000–$90,000 yearHigh School Or EquivalentTechnologyMedium
Full TimeHigh School Or EquivalentMediumTechnology
Job Summary
Diagnose and resolve hardware, software, and system issues across Windows, macOS, and Linux environments for local, remote, and mobile employees. Provision devices, configure users in Active Directory, maintain inventory, and document procedures in the IT knowledge base. Support office technology, assist with onboarding and offboarding, and collaborate on broader infrastructure while participating in occasional off-hours or on-call support. Requires active secret clearance and hands-on troubleshooting experience. Join a mission-driven team advancing defense, intelligence, and national security research.
Required Qualifications
- Active Secret security clearance
- U.S. citizenship
- High School Diploma or equivalent
- Hands-on experience providing desktop or helpdesk IT support
- Strong troubleshooting and customer service skills
- Experience supporting Windows, macOS, and Linux operating systems
- Familiarity with Active Directory user administration
- Ability to manage multiple priorities in a fast-paced environment
Desired Qualifications
- 3+ years of IT support or helpdesk experience
- Experience supporting engineering and business applications (e.g., Microsoft Office, MATLAB, Visual Studio, VMware)
- Experience supporting Dell and Apple hardware
- Intermediate Active Directory skills (users, groups, printers, resources)
- IT certifications such as Network+, Security+, or Linux+
- Strong documentation, organization, and time-management skills
- Collaborative, adaptable, and eager to learn
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.