IT Support Specialist
HybridDallas, Texas, United States
Job Summary
Diagnose and resolve hardware, software, peripheral, mobile device, and network connectivity issues for end users. Install, configure, and maintain Windows systems while managing Active Directory, Office 365, and related enterprise tools. Configure and troubleshoot routers, switches, wireless networks, firewalls, and other network devices. Support cybersecurity policies, user training, and best practices; assist with data backup and recovery procedures. Install and update applications to streamline deployments and maintain system performance. Assist with IT projects, reporting, scheduling, and cross-department collaboration to improve IT operations. Provide onboarding support and train users on systems, tools, and equipment, including AV and conference room technology.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology or related field is preferred
- 5+ years of experience in IT support, system administration, or infrastructure management
- Proficiency in technical troubleshooting
- Prioritization skills
- Customer-focused communication
- Adaptability
- Experience working in a Windows environment
Desired Qualifications
- Experience with Rightworks
- Experience in professional services or shared services environments
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