IT Support Specialist/ Service Desk
On-siteBrooklyn, New York, United States
Brooklyn, New York, United StatesOn-siteFull Time
Full Time
Job Summary
Serve as the primary local IT support resource for the New York office and remote staff, handling Windows, macOS, mobile devices, Wi-Fi, printers, and A/V systems. Administer Microsoft 365, Entra ID, Intune, and SharePoint while supporting onboarding and offboarding processes. Troubleshoot local network infrastructure, Ubiquiti equipment, and VoIP phone systems, escalating complex issues to vendors as needed. Manage IT asset inventory, track support requests, and maintain documentation of systems and procedures. Work onsite in Brooklyn for a minimum of three days per week, with the ability to commute within one hour.
Required Qualifications
- 5–8 years of experience providing IT support for small to medium-sized, fast-paced organizations
- Ability to work independently and manage tasks across multiple priorities, while collaborating closely with a small, distributed team
- The ability to foster collaborative relationships and work in a team environment with people with diverse backgrounds, experiences, and perspectives
- Minimum: Associate's degree in computer science or a related field
- OR equivalent combination of relevant certifications and experience
- Ability to lift and carry up to 30 lbs
- Must be able to commute to Brooklyn office, within 1 hour
- Reliable transportation required
- Minimum of 3 days onsite per week
Desired Qualifications
- Prior experience supporting nonprofit organizations
- Windows 12 familiarity
- Relevant certifications (Microsoft, CompTIA, networking, security)
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