IT Support Specialist
On-siteFargo, North Dakota, United States
Job Summary
Provide Tier 1 support for software, hardware, access, and other end-user technology issues, including primary assistance for ERP-related questions and service requests. Troubleshoot and resolve technical issues in a timely manner, log and prioritize requests in the IT service desk system, and escalate complex problems to internal resources or vendors. Assist with user setup, application access, onboarding, and basic training while creating and maintaining support documentation and knowledge base articles. Participate in testing application updates and collaborate with employees, Process Improvement, and vendors to identify recurring issues and recommend practical improvements.
Required Qualifications
- Previous customer service, technical support, application support, or related experience preferred.
- Strong troubleshooting and problem-solving skills.
- Ability to learn unfamiliar applications and business processes.
- Clear verbal and written communication skills.
- Strong organization, time management, and attention to detail.
- Ability to manage multiple requests and prioritize work effectively.
- Ability to work independently and collaboratively with employees, IT staff, and vendors.
Desired Qualifications
- Experience supporting an ERP system or other business applications.
- Familiarity with Microsoft 365 applications.
- Experience using a ticketing or IT service management system.
- Experience creating technical documentation or user instructions
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