IT Support Specialist
$65,000–$80,000 year
HybridNorwalk, Connecticut, United States
Job Summary
Lead complex IT support initiatives involving endpoint deployments, device swaps, office technology migrations, and employee readiness activities. Own advanced troubleshooting and remediation for conference room, Zoom Room, display, and collaboration technology issues, serving as the senior escalation point for hardware, room systems, peripherals, workstation readiness, Google Workspace, and collaboration tooling. Provide white-glove support to C-level executives, executive assistants, and other VIP stakeholders, including urgent issues, high-visibility meetings, and critical events. Support and improve onboarding, access, and provisioning workflows by partnering with internal operations teams on laptop builds, application access, MFA enrollment, and related user enablement processes. Deliver end-user enablement by creating clear support guidance, process documentation, and practical training for common tools and workflows. Coordinate hands-on technical work across local support coverage and remote stakeholders, ensuring projects move forward even when dependencies span multiple teams or vendors. Identify opportunities to standardize support processes, improve documentation, and increase operational efficiency across Corporate IT services and collaboration environments. Partner with internal teams and vendors to troubleshoot and resolve issues across endpoint, identity, collaboration, and office technology environments. Help improve the stability and scalability of employee technology services through proactive problem-solving, process improvement, and knowledge sharing.
Required Qualifications
- significant hands-on experience in IT support, endpoint operations, and employee technology services
- comfortable owning technical issues end-to-end, from intake and diagnosis through coordination, remediation, communication, and follow-through
- experience supporting collaboration technologies, including conference room systems, displays, peripherals, meeting room platforms, and core productivity tools
- confident in supporting or escalating issues across platforms such as Google Workspace, Zoom, Zoom Rooms, Slack, Jira, Confluence, Okta, and related employee productivity services
- can manage technical work across multiple parties, including vendors, internal support teams, engineering partners, executive assistants, and business stakeholders
- sound judgment, urgency, discretion, and a strong service mindset to employee-facing technology support
- proactive about improving repeatable workflows rather than only reacting to tickets and individual incidents
- communicate clearly, document thoroughly, and can translate technical issues into practical guidance for end users
- comfortable operating in high-visibility environments where executive time, meeting readiness, and confidentiality matter
- self-directed problem solver who can operate with limited day-to-day oversight while managing multiple competing priorities
- Unquestionable integrity and ethics is essential
- Two days in-office
- Mac
- Windows
- iOS
- Android
- Jira Service Management
- Google Workspace
- Slack
- Zoom
- Zoom Rooms
- Jira
- Confluence
- Okta
- Glean
- Gemini
- Claude
- ChatGPT
- Laptops
- peripherals
- conference room AV
- displays
- controllers
- Zoom appliances
- Logitech room systems
- and collaboration hardware
Desired Qualifications
- Experience providing white-glove support to C-level executives, executive admins, or other VIP stakeholders in high-visibility, time-sensitive environments
- Experience supporting office AV, boardroom technology, Zoom, or Zoom Room environments, including live troubleshooting for executive meetings and critical events
- Experience with Google Workspace administration, support, or escalation handling
- Experience with identity and access workflows in platforms such as Okta, including MFA enrollment, account provisioning, and group-based access requests
- Experience supporting collaboration and productivity platforms, including Slack, Jira, Confluence, and enterprise AI tools
- Experience with endpoint deployment or lifecycle processes such as laptop builds, device replacements, and technical cutovers
- Experience creating end-user documentation, support guides, or lightweight training materials
- Experience working in a fast-paced corporate environment with a mix of on-site and remote support responsibilities
- Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust
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