IT Support Specialist
On-site · Culver City, California, United States
Job Summary
Diagnose and resolve advanced hardware, software, network, and application issues; manage identity and access using Okta and Active Directory; monitor office network performance, configure network hardware, and troubleshoot VPN-related issues; image devices (Jamf, Intune), set up new workstations, and manage physical and virtual server resources; maintain detailed documentation in Jira Service Management, create knowledge base articles, and provide detailed RCA for recurring issues; act as a bridge between L1 support and systems administration/engineering teams, handling escalations and collaborating on major incidents; manage onboarding/offboarding and IT asset recovery; support conference room AV systems and meeting technology; automate manual tasks using AI/low-code tools; ensure security and data governance; integrate IT systems via APIs to streamline automation and improve support efficiency.
Required Qualifications
- Advanced level of English
- 4+ years of experience as a Help Desk Analyst
- Experience providing Tier 1–2 helpdesk support
- Experience managing new hire onboarding and employee offboarding (account provisioning, access management, device deployment, asset recovery)
- Experience with device setup, endpoint deployment, and IT asset management in a corporate environment
- Experience with basic Okta provisioning/deprovisioning, group management, and application access administration
- Experience supporting conference room AV systems, Zoom Rooms, and meeting technology
- Experience with internet security tools and data governance
- Experience in network management with understanding of TCP/IP protocols and LAN/WAN configuration
- Strong knowledge of Google Suite, Office 365, Okta, AWS, Zoom, and Active Directory
- Experience with endpoint device management tools such as Jamf, Kaseya VSA, MS Intune
- Strong experience supporting and managing macOS devices in a Mac-first environment, including deployment, troubleshooting, and lifecycle management
- Experience integrating IT systems via APIs to streamline automation, and improve support efficiency
- Confidence in using AI/low-code tooling to automate manual tasks
- Strong knowledge of IT fundamentals (systems, applications, networking)
- Experience using Google Workspace, Okta, Kaseya VSA, and Jira Service Management
- Strong communication, interpersonal, organizational, and coordination skills
- Bonus: Bachelor’s Degree in Computer Science, Systems Engineering or related fields
- Bonus: knowledge of Cisco Meraki network management
- Bonus: Experience supporting Windows/PC endpoints
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