IT Support Specialist
On-sitePhoenix, Arizona, United States
Job Summary
Administer and optimize the company's Microsoft 365 tenant and cloud-based infrastructures, overseeing licensing, feature rollouts, and automation via PowerShell or Graph API. Troubleshoot and maintain PC and network hardware while managing vendor and license administration. Serve as Tier 3 escalation, mentor the service desk, and streamline joiner/mover/leaver workflows. Develop clear Standard Operating Procedures and create interactive training materials using tools like Loom, Scribe, and Camtasia. Track M365 roadmap items, plan phased releases, and report KPI-driven insights to leadership. Requires a Bachelor's degree, 5+ years of experience, and proficiency with AWS and Azure.
Required Qualifications
- Must have a satisfactory background check
- Experience in all aspects of the Microsoft 365 Admin Center
- Extensive knowledge of Cloud based infrastructures, including storage and hosting solutions like AWS and Microsoft Azure
- Proficiency with PC and network hardware installation, troubleshooting, and maintenance
- Thorough technical knowledge of networks, personal computers, telephone systems, software integration, and cyber-security
- Ability to manage multiple projects simultaneously while providing prompt customer service
- Basic skills in image and video editing for the creation of interactive training content (experience with tools such as Loom, Scribe, and Camtasia, or similar)
- Proficiency in sourcing and selecting the best solutions for computing hardware, software, and related services
- Strong written communication skills, with the ability to produce clear and concise technical documentation
- Strong interpersonal skills, able to work effectively across departments
- Bachelor's degree in a relevant field (e.g., Computer Science or Information Technology) or Associate's degree in Network Administration and/or Computer Programming or equivalent education/experience
- Minimum of 5 years of related experience
- Must be able to lift up to 15 pounds
Desired Qualifications
- Experience migration or integration project environments preferred
- Knowledge of cybersecurity best practices
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