IT Support Specialist (Philippines)
$20,800–$24,960 year
RemotePhilippines
Job Summary
Troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems while owning client communication to build rapport and manage expectations. Manage your ticket queue with precision, prioritize effectively, and handle warm transfer escalations with a calm approach. Contribute to the knowledge base by creating and refining documentation that empowers the team, and act as a liaison between clients and vendors to drive incident resolution. Collaborate across the team in weekly meetings and trainings, upholding a commitment to accountability and proactive service. This role operates 9 am - 6 pm EST and supports our client satisfaction goal of 97% through trusted, problem-solving partnerships.
Required Qualifications
- Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies
- Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
- Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi
- Experience with Remote Access Solutions like Remote Desktop and RemoteApps
- A track record of creating heavy internal documentation that helps your teammates grow and learn
Desired Qualifications
- A passion for excellent customer service and a proven ability to build trust and defuse tough situations
- An eagerness to learn and a collaborative spirit—you enjoy helping others move forward
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