IT Support Specialist
$46,400–$74,000 year
On-site · State College, Pennsylvania, United States
Job Summary
Join the Applied Research Laboratory as an IT Support Specialist to deliver technical support for CAD software and Siemens Teamcenter. Responsibilities include diagnosing and resolving technical issues, maintaining application support, and ensuring compliance with security protocols. Required skills include experience with Oracle databases, helpdesk ticketing systems, and effective communication. Candidates must possess an Associate Degree and have at least 4 years of relevant experience, or hold a General Equivalency Diploma (GED) with 2 years of experience for the Intermediate Support role.
Required Qualifications
- Provide technical support to users for CAD software packages and Siemens Teamcenter PLM
- Diagnose, research, and resolve user issues in a timely manner through established protocols
- Participate in maintenance, implementation, troubleshooting, and support for applications and servers
- Provide appropriate access to applications, systems, and data
- Implement security policies and protocols
- Contribute to documentation of incidents, internal processes/procedures, and training manuals
- Assist in tracking and maintaining hardware and software inventory
Desired Qualifications
- Associate’s degree in computer or specialized technology
- CAD tools and PLM systems (e.g., Siemens Teamcenter)
- VMWare and virtual machine management
- Microsoft Office Product Suite – Excel, Word, Powerpoint, Project, Visio
- Current eligibility for access to classified information at the Secret level or higher
Additional Requirements
- Must be a U.S. citizen to apply
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